At Travel2Cloud, we prioritize your satisfaction and strive to provide exceptional service. However, if you encounter any disputes or concerns regarding your travel experience, bookings, or transactions, we are committed to resolving them promptly and fairly.
What Can Be Disputed?
- Incorrect charges or billing discrepancies.
- Issues with accommodations, flights, or activities not as described in your itinerary.
- Service quality concerns from vendors or partners.
- Miscommunication or errors in bookings.
How to File a Dispute
1. Submit Your Dispute
- Email: Send a detailed explanation of your issue to [email protected] along with any supporting documents (e.g., receipts, confirmations, photos).
- Phone: Call our customer support at +971 9508729259 to discuss your concerns directly.
2. Provide Supporting Documentation
Include relevant evidence to help us assess the situation effectively, such as:
- Booking confirmations or receipts.
- Photos or videos of the issue (if applicable).
- Correspondence with Travel2Cloud or our partners.
3. Resolution Timeline
- Once we receive your dispute, we will acknowledge it within 48 hours.
- Our team will investigate the matter thoroughly and aim to provide a resolution within 7 business days.
Resolution Options
Depending on the nature of the dispute, possible resolutions may include:
- Refunds or partial reimbursements.
- Replacement or rebooking of services.
- Travel credits or vouchers for future use.
- Apologies and corrective actions from vendors or partners.
For unresolved disputes, we are open to mediation through an independent third party or regulatory body as required.
At Travel2Cloud, we value your trust and are committed to resolving disputes with transparency, efficiency, and fairness. Thank you for giving us the opportunity to address your concerns!