1. Booking and Payment
- All bookings must be confirmed with a deposit of 30% of the total trip cost.
- Full payment is required 45 days before the departure date.
- Payment methods include credit card, bank transfer, or other specified options.
2. Cancellation and Refund Policy
- Cancellation by the Customer:
- 100% refund if canceled 30 days or more before departure.
- 50% refund if canceled 15-29 days before departure.
- 25% refund if canceled 7-14 days before departure.
- No refund for cancellations made less than 7 days before departure.
- Cancellation by Travel2Cloud:
- In the unlikely event of a cancellation, a full refund or alternative trip arrangement will be offered.
3. Changes to the Itinerary
- Travel2Cloud reserves the right to modify the itinerary due to unforeseen circumstances such as weather, political instability, or other emergencies.
- Any significant changes will be communicated promptly, and suitable alternatives will be provided.
4. Travel Insurance
- Customers are strongly encouraged to purchase comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.
- Travel2Cloud is not liable for any losses incurred due to lack of insurance.
5. Health and Safety
- Customers are responsible for ensuring they meet any health or vaccination requirements for their destinations.
- Follow local health and safety guidelines throughout the trip.
6. Passport and Visa Requirements
- Customers are responsible for obtaining and carrying valid passports and any required visas.
- Travel2Cloud will provide guidance but cannot guarantee visa approvals.
7. Conduct During the Trip
- Customers are expected to respect local customs, laws, and fellow travelers.
- Any behavior deemed disruptive may result in removal from the trip without a refund.
8. Liability
- Travel2Cloud acts as an agent for various service providers (e.g., airlines, hotels) and is not liable for their actions or omissions.
- We are not responsible for delays, cancellations, or other events outside our control.
9. Flexible Booking Policies (If Applicable)
- Customers may modify their travel dates or destinations up to [X days] before departure, subject to availability and potential fees.
10. Contact and Support
- For assistance or emergencies during the trip, contact our 24/7 customer service team via [contact information].
These policies ensure clarity and fairness while providing our customers with a safe and enjoyable travel experience.